Shipping
Where do orders ship from? Every order ships from Toronto, Ontario. We pack and hand orders to the carrier within 1-2 business days, Monday to Friday (excluding holidays), via Canada Post or Purolator.
How long does delivery take? Canada: typically 2-7 business days after dispatch. United States: typically 5-10 business days after dispatch. Every parcel includes tracking - we email your tracking number when your order ships. Delays can happen during holidays and peak seasons.
What does shipping cost? Canada: flat $12.00, and free on orders of $75 or more. United States: flat $14.95, and free on orders of $125 or more. Rates are confirmed at checkout before you pay.
Frequently asked questions
Can I pick up in clinic instead? Yes - every skin6 PROFESSIONAL product is also available in clinic at Skin6, 802 Dundas St W, 2nd Floor, Toronto. Ask at the front desk or at your appointment.
What if my order arrives damaged? Contact us right away at jeremy@skin6.com or (416) 362-6266 and we will make it right.
What is your return policy? Unopened, unused products can be returned within 30 days of delivery for a full refund. For full details, see our Refund Policy page at checkout or contact us.
Can I use these products if I have not had a treatment? Absolutely. They were designed for post-treatment skin - the most sensitive audience there is - which makes them a gentle, hydrating choice for anyone.
Still have a question? Email jeremy@skin6.com or call (416) 362-6266 - a real person from the Skin6 team will get back to you.