Refund policy

Our promise We want you to love what arrives. If something is not right, contact us and we willmake it right. Returns Because our products are cosmetics, hygiene rules apply: unopened,unused products in their original packaging can be returned within 30 days of delivery for a fullrefund. For health and safety reasons, opened products cannot be returned - unless your itemarrived defective or damaged, in which case please contact us right away and we will replace it orrefund you. How returns work Email jeremy@skin6.com or call (416) 362-6266 to start a return,and we will confirm the return address (Skin6, 802 Dundas St W, 2nd Floor, Toronto, ON M6J 1V3).Return shipping is the customer's responsibility, unless the mistake was ours - a wrong ordamaged item - in which case we will cover it. Refunds Once we receive and inspect your return,refunds are issued to your original payment method within 5-10 business days.